We aim to process and dispatch orders within 1-3 business days from payment confirmation unless PRE-ORDER. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated delivery times are as follows:
Within New Zealand: 2-4 business days.

International Shipping: 7-14 business days, depending on the destination.

Please note that delivery times may vary due to external factors such as courier delays, customs processing, or public holidays.

Returns are accepted within 7 days if items are unworn, unwashed, and in original condition. Refunds are only available for faulty or incorrect items.

Please see our full Return Policy here.

For all exchange or return requests please lodge your request here

As with all natural fibres, some pilling may occur in areas of friction over time. This is a normal characteristic of the fibre, not a fault. A fabric comb or lint shaver will restore the surface easily.

To preserve the quality of your garment:

• Hand wash in cold water with a gentle wool wash
• Do not wring or tumble dry
• Lay flat to dry, reshape while damp
  
  Treat it well, and it’ll return the favour.