Refund Policy

A LEGAL DISCLAIMER

At the Dame Whina Cooper website, we are committed to providing high-quality products and excellent customer service. This Refund Policy outlines your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 and explains the process for refunds, returns, and exchanges.

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Refund & Returns Policy

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You can return items within 7 days of receiving your order if they meet the following conditions.

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Return Portals:

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Worldwide: Start return

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Return Requirements:

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Unworn, unwashed, with original packaging & tags attached

No stains, odours, pet hair, or damage

Not a final sale item

*We do not accept exchanges or returns for change of mind so please think carefully before you make your purchase.

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Store Credit & Exchanges:

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Store credit (valid for 1 years) available for all eligible returns (excluding final sale).

One-time size exchange available. If returned again, store credit only.

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Refunds:

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First-time customers: Refund to the original payment method (excluding shipping fees).

Returning customers: Refunds only for faulty or missing items, subject to approval by Whina Cooper LTD.

Change-of-mind and size refunds are not covered under ACCC or NZ Consumer regulations.

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Return Labels & Process:

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Free return labels for faulty or incorrect items.

Customer covers return shipping for all other returns.

All returns must be processed via our portal—tracking number required.

Photo evidence required for faulty items (max 6 images, 5MB each).

Whina Cooper LTD reserves the right to reject returns that do not meet these conditions. Rejected returns will be sent back, and shipping fees will be recovered.

For full details, visit our Refund Policy or contact our support team.