Refund Policy
A LEGAL DISCLAIMER
At the Dame Whina Cooper website, we are committed to providing high-quality products and excellent customer service. This Refund Policy outlines your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 and explains the process for refunds, returns, and exchanges.
1. Change of Mind
We do not offer refunds or exchanges for change of mind. Please choose carefully before making a purchase.
2. Faulty or Defective Products
If your product is faulty, defective, or not fit for purpose, you are entitled to a repair, replacement, or refund as per the Consumer Guarantees Act 1993. Examples of faults include:
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Manufacturing defects.
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Items damaged in transit (see Section 5 below).
If you receive an incorrect item or an item is missing from your order, please notify us within 5 business days of receiving your order. We will:
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Arrange for the correct item to be sent to you, or
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Provide a refund for the missing or incorrect item.
3. Incorrect or Missing Items
To be eligible for a refund or return, the following conditions apply:
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The product must be unused and in its original condition.
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The product must be returned with its original packaging, tags, and any included accessories.
Refunds will not be issued for:
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Items damaged due to misuse or improper care.
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Sale or clearance items, unless faulty or not as described.